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Return and Refund Policy

  • Our product is sealed properly in the packing and will be checked before shipping. Any damage or leaking during transportation; or if inner plastic packing swell upon receiving, please email our company for product change within 7 days.
  • Wrong item or inadequate quantity shall be reported to company within 7 days.
  • Refund Claim for product defect made after 7 days upon receiving will not be considered.
  • Invoice Number, Purchasing Date, Purchase Items and Photos must be submitted together when making the refund claims.
  • Please excuse any fold or dent of the outer paper box that is inevitable during transportation. We will secure the products from any potential compression.
  • Our company has the right to refuse any refund claim if the products have been used, damaged or observed missing parts by the customer. Personal issue will not be treated.
  • Once we have validated the refund claim, customer will receive their product refund within 14 days upon the confirmation. Original delivery and handling charges are non-refundable.
  • Our company will not be responsible for shipment lost during the return transit.
  • For Retund and Refund Policy pertaining to undelivered or unclaimed parcel due to unforseen reasons (eg. no one attend to parcel from courier service, incomplete/incorrect shipping details and personal details etc), please refer to Shipping Policy for details. 

You may contact us via email: hermosa88femme@gmail.com or contact number: 6011-5641 2865 for further enquiries.